Avaya Service Observe No Talk. Avaya TSAPI Overview NOTE: CM custom patch 24121 is 7.0.1.3.0 plus the 24112 fix included and can be activated if no additional fixes are required PCN 1691S: Communication Manager 5.2.1 Service Pack 02.1.016.4-21656 be.
Avaya oneX® Agent Mike Harwell Contact Center Product Management ppt from slideplayer.com
The observer activates Service Observing either by pressing a Service Observing button and then dialing an extension number, or by pressing a DSS or Auto Intercom button The Service Observer must use an MLX telephone to observe an extension; the telephone at the observed extension can be of any type
Avaya oneX® Agent Mike Harwell Contact Center Product Management ppt
Starting with Call Center Release 3.1, a station user or a Service Observing route-to number vector operation can optionally activate Service Observing in a listen-only/no-talk mode that does not reserve a second time slot in port network gateway configurations I think Sam from UW has a lot more experience with that piece NOTE: CM custom patch 24121 is 7.0.1.3.0 plus the 24112 fix included and can be activated if no additional fixes are required
How To Conference Call on an Avaya Phone. The fun thing is, the feature remains on the phone until a reboot or reload even if they logoff Therefore, you probably won't be able to restrict them from Service Observing Agents extension calls
Avaya OneCloud VoIP review UI, plans and pricing TechRadar. Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs Customer wants to know why A drops from the service-observer ,A should hear the talk between B and D because A still monitor B even doing transfer